Service & Maintenance

The Following Notice Is Important For All Owners of Sandilyam Auto ID Verifiers

As with all optical precision equipment, if not regularly maintained the performance of your verifier will gradually degrade until the instrument is no longer operating correctly. It is essential that all bar codes comply with the General EAN.UCC specifications and without accurate verification equipment this standard cannot be guaranteed. A high quality service is provided by Sandilyam Auto ID Ltd to help you maintain this critical accuracy of your verifiers. Once your service and re-calibration has been completed you will receive an ISO/IEC 15426-1 certificate confirming that your verification equipment achieves the required standard. For more information on why do CCD based verifiers require a factory recaibration,

please click here.

Should you choose not to use the service offered you should be aware that Sandilyam Auto ID Ltd cannot be held responsible for any verifier over 12 months old which does not conform to the required specification.

Sandilyam Auto ID Ltd provides a verifier calibration service (required for verifiers aged 12 months or older).

Simply follow the steps below to ensure your verifier is adequately calibrated.

1.  Contact your Sandilyam Reseller or directly Sandilyam Auto ID Ltd production office  provide the following information:
  • Your Sandilyam account / Customer ID number.
  • Make & model no of your verifier(s)
  • Quote “Verifier Calibration Service Request”
  • Alternatively, click here to register online

2.  We will provide a full quotation for you by return

3.  Fax your purchase order, payment details and signed +91 80 2845 4822

4.  Sandilyam Auto ID Ltd will normally complete the service and re-calibration of your verifier within 7-10 days from the date received.

5.  Timely reminder – In future you will receive an automatic reminder from us 1 month prior to the scheduled recalibration/service date

If, during the service /re-calibration of your equipment other faults or damage are found additional costs may be applicable. We will automatically send you details of the necessary repair and an estimate of cost.

For your convenience Sandilyam Auto ID Ltd also offers an equipment rental scheme for customers who require replacement equipment for the duration of the service.
This contract can be faxed to you with your service / calibration quotes if required and is available on a monthly basis.